Refund & Cancellation Policy

1. Overview

This policy applies to subscriptions and one-time token pack purchases made through VeloAI. By subscribing, you agree to the pricing shown at checkout and this policy.

2. Subscription billing

Subscriptions renew automatically each billing period (monthly or yearly as selected) until cancelled. Charges are in INR and processed through our payment gateway. You receive a receipt by email after successful payment.

3. Cancellation

You may cancel anytime from Dashboard → Billing → Manage subscription.

• Cancellation stops future renewals; your plan remains active until the end of the current paid period
• After the period ends, paid features downgrade according to your account status
• Deleting your account does not automatically issue a refund for unused time
• Enterprise contracts may follow separate written terms

4. Refund eligibility

We want you to be satisfied with the Service. Refund requests are reviewed case-by-case.

• First-time subscription: full refund within 7 days of initial purchase if you have used less than 10% of monthly AI tokens
• Duplicate or erroneous charges: refunded in full after verification
• Service outage: pro-rated credit or refund if the Service is unavailable for more than 24 consecutive hours due to our fault
• Token packs: refundable within 48 hours if tokens have not been consumed

5. Non-refundable items

The following are generally not refundable:

• Renewal charges after the 7-day first-purchase window (unless required by law)
• Partial months or unused tokens after substantial usage
• Add-ons or custom enterprise services unless stated in your contract
• Charges disputed in bad faith or after terms violation leading to suspension

6. How to request a refund

Email support@veloai.cloud within the eligible window with your organization name, registered email, payment date, transaction ID, and reason. We respond within 5 business days. Approved refunds are returned to the original payment method within 7–14 business days depending on your bank or UPI provider.

7. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. Unfounded chargebacks may result in account suspension pending investigation.

8. Plan changes

Upgrades take effect immediately; you are charged the prorated difference where applicable. Downgrades apply at the next renewal date; no partial refunds for downgrades mid-cycle unless required by law.

9. Contact

Email support@veloai.cloud for billing or general support.